Appointment scheduling systems in our field are not impartial: they have been designed based on assumptions about what writing centers could or should look like. They can shape the pedagogy and practice of a writing center, contribute to the exclusion of students, and even exclude entire writing centers who do not fit their narrative. In this workshop, attendees will consider the scheduling needs of their students/staff and reflect on who is being excluded. The presenters will share the results of their usability research on WCOnline and analyze these results through the frameworks of accessibility and Universal Design.


Dembsey, J. M., & Tyrrell, B. (2018, October). Universal Design in WCOnline: Exploring the hidden biases of appointment scheduling systems and their effect on writing center work. International Writing Centers Association (IWCA). Atlanta, GA.